24 Hour Cancellation Policy
We understand that due to your busy schedule you may have to cancel or change an appointment with us.
In order to respect the time of both our guests and our staff, we simply ask that you notify us of a cancellation or rescheduling at least 24 hours prior to the appointment.
Appointments that are cancelled less than 24 hours prior will result in a cancelation fee that will be charged 50%-100% of the missed appointment. If we do not get payment it will then be attached to your next appointment.
In order to respect the time of our Stylists, if an appointment is no showed you will be subject to a no show fee or a charge of 50-100% of the total amount due for services.
Please be courteous to your Artist and other clients. If you are more than 15 minutes late for your appointment we may have to reschedule your appointment.
All services are non-refundable but we will be more than happy to schedule a corrective service free of charge.
The service must be a mistake from the service provider... not something you might have changed your mind (after the service has been performed). You have 48 hours to contact the Salon to receive a complimentary service to adjust any dissatisfaction.
We are happy to return any retail products you purchased within 7 days of original purchase. No cash value is given and an in Salon credit will be issued.
Gift Certificate Policy
Gift certificates are valid for up to one year from the date of purchase and must be presented at time of service.
Please call concerning lost gift certificates.
All gift certificates are non-refundable.
Gift certificates are not redeemable for cash.
Gift certificates are valid for all products and services available.